version: May 15, 2023
In these general terms and conditions, the following definitions apply:
Name: De Leiding BV
Address: 9050 Gentbrugge, Kerkstraat 108
Company number: 0694.734.685, RPR Ghent
VAT number: BE0694.734.685
Website: www.robiwater.be
E-mail: hello@robiwater.be
Tel.: +32 9 277 23 23
These general terms and conditions are made available to the Customer via the Website before the Distance Agreement is concluded. The general terms and conditions made available in this way can easily be stored by the Customer on a Sustainable Data Carrier.
By accepting these terms and conditions when placing an order via the Website, the Customer accepts these terms and conditions. The applicability of any other general terms and conditions is excluded.
De Leiding is entitled to change or supplement these general terms and conditions at any time by publishing the amended terms and conditions on the Website. The most current terms and conditions can be found on the Website. If a change or addition significantly affects the Customer's rights or obligations, De Leiding will clearly bring these changes to the Customer's attention via the Website.
The Customer accepts that the functionalities of the Website may change.
If an article of these general terms and conditions is null and void, this nullity will not affect the validity of the other articles.
The Website describes the main features of ROBI. The Website also states ROBI's price. The price is stated in euro, including VAT, but excluding transport and/or delivery costs. The transport and delivery costs and any other costs (e.g. installation costs in case of installation by De Leiding) that are charged are separately listed in the order summary that is provided before the order is placed. Finally, the possible payment methods are also listed on the Website. The estimated delivery times are as stated in these terms and conditions.
The prices in force are those listed on the Website on the day the order is placed.
From the moment the Customer clicks “Pay Now”, ROBI's order is finally confirmed and the Distance Agreement is concluded, subject to the Consumer's right of withdrawal under article 8 below. After that, the Customer can no longer correct any errors in entering the order.
The Management then confirms that the sale has been closed by means of an order confirmation by e-mail, which is sent to the e-mail address specified by the Customer when ordering. This order confirmation is proof of the conclusion of the Distance Agreement.
The Customer's order is processed by De Leiding as soon as payment has been received. As long as this has not happened, the order will be suspended and, in the absence of payment, it can be cancelled.
The Management has taken all appropriate security measures to make secure payment by the Customer possible.
The Management has the right to refuse orders and to terminate the Distance Agreement. An order may be refused in the event that ROBI is not available and, in that case, the Distance Agreement can be terminated by De Leiding. If ROBI is temporarily out of stock, it will be indicated to the Customer who wants to order the Device when it is expected to be available again.
Deliveries take place exclusively within Europe. If the order is placed on a business day, it will in principle be delivered within 48 hours in Belgium. For orders outside Belgium, De Leiding strives to deliver the order within 3 to 7 days, depending on the destination country. If this is exceeded, the Customer may request that the delivery be made within an additional period of 30 days. If this additional period is not respected, the Customer has the right to terminate the Distance Agreement but is not entitled to compensation. In the event of such termination, De Leiding will refund the purchase amount to the Customer within 14 days.
ROBI is delivered to your door via a specialized courier service. (e.g. bpost/postnl/dpd/...).
Deliveries take place at the address specified by the Customer. This assumes an address that can be reached with a normal van. Additional costs related to difficult accessibility or delivery to a place other than the aforementioned are borne by the Customer. De Leiding reserves the right to deliver orders in partial shipments. In the event that De Leiding is unable to carry out a delivery, De Leiding will notify the Customer and refund the amount paid by the Customer as soon as possible, but no later than 14 days after such notice. The Customer is not entitled to any other compensation in this case.
The installation of ROBI can be done by the Customer himself using the installation manual that is provided upon delivery of ROBI.
De Leiding or a third party appointed by De Leiding can, at the express request of the Customer, install ROBI and charges a fee that is notified to the Customer when ordering or, if installation is requested after the order, before installation.
The risk of loss or damage to ROBI passes to the Customer as soon as the Customer or a third party expressly designated by him has possession of ROBI.
A Consumer has the right to terminate the Distance Agreement without giving reasons within 14 days. This period commences the day after receipt of ROBI by the Consumer or a third party expressly appointed by him. During this period, the Consumer is obliged to handle ROBI carefully and not to break the packaging and seal of the capsules. Incomplete, damaged, used or soiled goods by the Consumer will not be taken back.
The Consumer can use the model form in Appendix 1 (at the bottom of this page) to cancel, or provide another, unambiguous statement declaring that he withdraws from the Distance Agreement.
If you, as a Consumer, want to exercise your right of withdrawal, please contact us by email hello@robiwater.be or phone 09 277 23 23. An employee will give instructions on how to ship the Device. In this case, the costs of returning ROBI, as well as any damage, are borne by the Consumer.
If the Consumer makes use of his right of withdrawal, he will return ROBI with all accessories supplied and in their original condition and packaging to De Leiding, in accordance with the instructions provided by De Leiding. We accept no liability for the goods during transport to us.
The price and any other amounts paid by the Consumer will be reimbursed to the Consumer within 14 days of receipt of ROBI by De Leiding, or, whichever is earlier, after the Consumer has demonstrated that ROBI has been returned.
For reimbursement, De Leiding uses the same payment method as the Consumer used, unless the Consumer agrees to another method.
ROBI is checked for quality and has a minimum warranty period of one year.
The warranty means that ROBI is free from defects in materials and workmanship during normal use during the warranty period.
The order confirmation by email sent by De Leiding when purchasing ROBI is the warranty certificate. Keep it carefully so that you can make use of the warranty. Without the order confirmation, you cannot claim the warranty.
We ask that you notify us within two months of identifying the defect. If this is not the case, we reserve the right to invoke the expiration of the warranty.
Consumers are subject to a legal warranty period of two (2) years that commences on the date of delivery by ROBI to the Consumer or a third party expressly appointed by him.
For Customers who are not Consumers, a warranty period of one (1) year commencing on the date of delivery of ROBI to the Customer or a third party expressly appointed by him.
The warranty does not apply:
If the Device fails within the warranty period and we determine that the warranty applies, we will initially repair or replace the Device free of charge, unless this would be impossible or disproportionate. The warranty is strictly limited to this, including we are not liable for material damage, incidental or consequential damage. The warranty is only valid for use on the territory of Belgium.
The Customer can only request a price reduction or termination of the agreement in the following cases, and thus a (partial) refund of the purchase amount:
The termination of the agreement is not possible if the defect is minor. The refundable amount may be reduced to account for the use of ROBI since the date of purchase.
If you want to make use of the warranty, please contact us by email hello@robiwater.be or phone 09 277 23 23. An employee will give instructions on how to ship the Device. In this case, the shipping costs are borne by De Leiding.
After the warranty expires or if the warranty cannot be invoked, repairs may (without obligation on the part of De Leiding) be carried out by De Leiding or a third party appointed by De Leiding against payment of the resulting costs.
By carrying out repairs, the warranty period is not extended and there is no right to a new warranty.
The Customer's other legal rights under applicable Belgian law (such as indemnification for hidden defects) remain unaffected.
De Leiding will only process the Customer's data in accordance with its privacy and cookie policy, which can be found on the Website. The most recent version of the privacy and cookie policy is dated 15/05/2023.
For information about the concluded agreement, the Customer can address his question to hello@robiwater.be.
We recommend that you first report complaints to us by e-mail: hello@robiwater.be
If this does not lead to a solution, the Consumer can report his complaint via the ODR platform. You can access the ODR platform via this link http://ec.europa.eu/consumers/odr/.
These general terms and conditions and the agreement concluded with the Customer are governed by Belgian law. For any dispute regarding the application of these general terms and conditions or ROBI, the courts of Ghent are exclusively competent.
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